1. Introduction

At Microna Ltd, we strive to ensure that our customers are satisfied with the products we offer. If you are not entirely satisfied with your purchase, we have a hassle-free return and refund process in place.

2. Eligibility for Returns

• Items must be returned in the original condition, unused, and with all tags attached.
• Returns must be initiated within a stipulated period from the date of purchase (as communicated at the time of sale).
• Certain items, such as personalized or final sale items, are not eligible for return.

3. Refund Process

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to your bank account within a proper time frame.
• Shipping costs may be non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you want to swap an item for a different size or style, please get in touch with us to see if we have one available.
• Exchanges are accepted under the same conditions as returns and are subject to stock availability.

5. How to Make a Return

To return or request a refund, simply contact our customer support service with your order details. You will be guided on how to return your item.

6. Contact Information

For any questions or assistance regarding returns and refunds, please reach out to:
Microna Ltd
20 Wenlock Road, London, England, N1 7GU
Email: [email protected]